Refund Policy
Our policy on returns, refunds, and exchanges.
Thank you for shopping at My Store. If you are not entirely satisfied with your purchase, we're here to help.
1. Returns Window & Eligibility
You have 30 calendar days to return an item from the date you received it. To protect all customers and ensure product quality, we enforce strict return conditions. To be eligible for a return, your item must meet ALL the following criteria:
- Condition: The item must be unused, unwashed, and in the exact same condition that you received it.
- Packaging: It must be in the original packaging with all original tags, protective seals, and accessories securely attached.
- Proof of Purchase: A valid receipt, order confirmation, or proof of purchase is required.
- Exclusions: Customized products and final sale items are strictly non-returnable.
2. Return Process Guide
To ensure a smooth and fast return experience, please follow these steps:
- Step 1: Contact Customer Service
Email us at [email protected] with your Order Number and the reason for return. If it is a quality issue, please attach clear photos or videos of the defect. - Step 2: Receive RMA & Instructions
Once approved, our team will provide you with a Return Merchandise Authorization (RMA) number and the full return shipping address. Do not send items back to the original sender address without an RMA, as they will be rejected and lost. - Step 3: Pack and Ship
Securely pack the items in their original packaging. Clearly write your RMA number on the outside of the package. Ship the package using a trackable courier service. - Step 4: Inspection & Refund
Once your package reaches our warehouse facility, allow us 3-5 business days to inspect the item. We will then process your refund or replacement accordingly.
3. Division of Responsibilities
Merchant Responsibility (Quality & Fulfillment Issues)
If you receive a defective, damaged, or incorrect item due to our error, we take full responsibility. We will cover the return shipping costs or offer a free replacement or full refund after verifying the issue through photo or video evidence.
Customer Responsibility (Non-Quality Issues)
If the return is due to personal preference (e.g., "buyer's remorse", wrong size/color ordered) or failure to deliver due to an incorrect shipping address provided by the customer, the customer assumes full responsibility. In these cases, the customer is responsible for all initial shipping fees, return shipping costs, and any customs duties incurred.
4. Refund Processing
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. We reserve the right to refuse a refund if the returned item does not meet our strict condition requirements outlined above.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, generally within 5-10 business days depending on your bank's processing time.
5. Return Shipping Costs
For non-quality related returns, you will be responsible for paying your own shipping costs for returning your item. Original shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.
We highly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will successfully receive your returned item.
6. Contact Us
If you have any questions on how to initiate a return or claim a responsibility dispute, please contact us at info@new-ab-sys.0079527.xyz with your order number.